Refunds & Exchanges
Return your merchandise for a full refund of product value if you are unhappy for any reason. Our return policy is simple. Within 10 days of the merchandise being marked delivered by the delivery service, you may return any item (including packaging) in its original condition for a full refund of amount paid. Customers that choose to exchange or return merchandise are responsible for the shipping cost of the returned product. Unless otherwise stated, specials, promotions or any products that are purchased using an incentive or coupon code are not eligible for returns or exchanges. For additional information about returns, please see Terms & Conditions of Sale. Shipping charges are non-refundable. Please note that we can process returns and refunds only for items purchased directly from www.EllaMila.com. Items sent as gifts from our website can only be returned by the original purchaser. All other gift orders can be exchanged by the recipient for a replacement of the same item in the event the item arrived damaged.
How to Return Merchandise
When returning merchandise to Ella+Mila, please follow these instructions:
- Send an email to Customercare@ellamila.com and include your order number.
- Indicate the reason for your return in email.
- If your return request is within the allowed timeframe, we will email back confirming your return request.
- Include your original order form with your return.
- Wrap the package securely.
- Email us back with a tracking number once the parcel has been shipped.
Ship your return to the address indicated below:
PO Box 251
Verdugo City, CA 91206
Please allow up to one month for credit to be applied to your account.