This was my first time ever ordering from this company and I was so excited because it was meant to be for my niece’s 7th birthday gift. But I never received my order, I had two packages go missing on the same day and I messaged all the residents as well as looked all over the complex to look for it. I let them know what happened and all they said was since I didn’t pay for insurance, they can’t help me at all. So now I have no present for my niece and they will basically keep my $35. In this economy every purchase is important and they’re so greedy. What was meant to be a nice present for a milestone birthday, I can’t afford to buy another present for her. Thanks for nothing.